Feedback and Complaints
Give feedback or make a complaint
The Association welcomes feedback and takes complaints seriously. All complaints are handled confidentially and reviewed in accordance with the Association's internal procedures.
How complaints are handled
1. Submission
Submit your complaint via the contact page, by email or by post. Please describe what happened, when, and what outcome you are seeking.
2. Acknowledgement
You will receive acknowledgement of receipt within a reasonable period.
3. Review
Your complaint will be reviewed confidentially by an appropriate member of the Association.
4. Response
A written response will be provided setting out the outcome of the review and any further steps.
5. Escalation
If you are not satisfied, you may request an internal review by senior leadership.
Handling principles
- Confidentiality
- Impartiality
- No retaliation
- Accessibility
- Proportionality